The Terms and Conditions for returns and refunds of goods purchased from ethniccloud.in (“Website”) are governed by this Return and Refund Policy (“Policy”). You accept the terms and conditions stated in this Policy by using our website to place an order or make a purchase.

Returns

1. Eligibility for Returns: Only the following situations qualify for our acceptance of returns:

a) Damaged During Transit: You have 48 hours after receiving your order to send us an email at info@ethniccloud.in informing us if the product is damaged during transit. Kindly provide your order number, product SKU code, and a thorough justification for the product return along with images.

b) Incorrect Product Provided: You have 48 hours after placing your order to tell us by email at info@ethniccloud.in if the incorrect product has been delivered to you. Kindly provide your order number, product SKU code, and a thorough justification for the product return along with images.

2. Return Process: Our customer care team will send you more information on how to handle the return after receiving your email reporting a damaged product or an incorrect product delivered.
3. Return Shipping: We will send you information on how to return the product if your return is accepted. The cost of organizing and paying for the return delivery of the item rests with the consumer. We advise utilizing a trackable shipping solution to guarantee the returned item is delivered promptly and safely. No liability will be accepted against ETHNIC CLOUD for any loss or damage sustained during the return shipping procedure.
4. Verification and Refund: Our quality staff at ETHNIC CLOUD will verify all returns. In the event that the verification is successful, we will handle each refund individually. Please be aware that handling and shipping costs will be subtracted from the refund amount and that we are unable to reimburse shipping costs. After the product is received by us, you should expect to get your refund within 48 hours (2 business days).

Size Exchange

1. In the event that you have ordered the wrong size, we can offer to alter the product once without charge. However, the customer will be responsible for the shipping charges associated with the size exchange.

Changes to the Policy

1. This Policy may be updated or modified at any moment without prior notice by us. It is your duty to regularly check this Policy for any updates. Your continued use of our website and any purchases you make following any changes to this policy signify your agreement to the revised terms.

Customer Service

Please get in touch with our customer support staff using the details shown below if you have any questions or issues about this policy or the return and refund procedure.

Customer Care : +91-9820892771

Email Us On: info@ethniccloud.in

Please note that this Return Policy applies solely to the orders placed on our website ethniccloud.in and does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.